X111's Privacy Policy

X111 is a trusted online gaming platform in Bangladesh. We believe your privacy is a fundamental right. This Privacy Policy explains what information is collected when you use the x111 platform, how it is used, and the steps we take to keep it safe.

Definitions of key terms used in this policy:

• Personal Information: Any information that can be used to identify you directly or indirectly — such as your name, email, phone number, or national ID number.
• Platform: x111's website, mobile app, and all associated services.
• User: Any person who has created an account on the x111 platform or is using its services.
• Processing: Any activity involving the collection, storage, use, sharing, or deletion of data.

This Privacy Policy is an integral part of x111's Terms and Conditions. By using the platform, you are agreeing to this policy.

We collect the following types of information when you register and use services on the x111 platform:

We collect only the information that is necessary — nothing more. You are informed before data is collected and your consent is obtained.

X111 uses the data it collects solely for the following purposes:

• Account Management: To handle registration, login, password resets, and keep your account secure.
• Identity Verification: To prevent underage access and comply with AML policies.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your complaints and queries quickly and effectively.
• Fraud Prevention: To keep your account secure by detecting suspicious activity.
• Service Improvement: To analyze user experience and improve the platform.
• Promotional Communications: To inform you about offers and bonuses, subject to your consent.

We never share your data with third parties for advertising purposes. If you no longer wish to receive promotional emails or messages, you can opt out at any time by contacting support.

X111 never sells your personal data. However, it may be shared with specific third parties in the limited circumstances described below:

• Payment Provider: Minimum necessary data for processing payments with bKash, Nagad, Rocket, and banks.
• Game Provider: Gameplay data is shared with licensed game companies, but never your identity information.
• Legal Obligations: We may be required to disclose information under a lawful order from government authorities or a court.
• Security Agency: With regulatory authorities to assist in investigations related to money laundering or fraud.

Cookies and similar technologies are used on the x111 website and app. Cookies are small text files stored on your device. The types of cookies we use:

• Essential Cookies: To maintain your login session and support core platform functionality — these cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language and theme.
• Analytics Cookies: To understand which parts of the platform are used most — based entirely on anonymous data.
• Security Cookies: To prevent fraudulent login attempts and CSRF attacks.

You can disable non-essential cookies from your browser settings, though some features may become limited. x111 does not use third-party advertising tracking cookies.

X111 retains your data only for as long as necessary. The retention periods for different types of information are outlined below:

Once the retention period expires, your data is securely deleted or fully anonymized so it can no longer be linked to you.

You have the following rights over your personal data on the x111 platform:

To exercise these rights, contact our customer support via live chat. We typically respond to requests within 30 days.

X111 uses industry-leading security technologies to protect your information:

• TLS/SSL Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your account.
• Firewall & DDoS Protection: Server-level attack prevention.
• Regular Penetration Testing: Regular security audits conducted by third-party specialists.
• Data Backup: Encrypted backups are maintained across multiple secure servers.
• Staff Training: Only authorized staff have access to data, and only to the extent required for their role.

That said, no online platform can guarantee 100% security over the internet. Your own vigilance matters too — use a strong password and never share your login details with anyone.

X111 is strictly an adults-only platform. We do not collect data from or provide services to anyone under the age of 18, under any circumstances.

• Age verification is mandatory at the time of registration.
• Your account will not be fully activated until your age is verified through the KYC process.
• Any account identified as belonging to a minor is immediately disabled and all associated data is deleted.

If you have any questions or concerns about this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the platform
• Response time: Usually within 24 hours

Our services and legal requirements may change over time, so this Privacy Policy may be updated accordingly. If there are significant changes, we will notify you by email or through a platform notification. The latest version of the policy will always be available on this page.

The date shown at the top of this page indicates when it was last updated. We recommend checking this page regularly.